For instructions on how to browse privately with your browser, please check out the following: Chrome, Firefox, Safari (on Mac), Safari (on iOS), Internet Explorer, and Opera Access content while browsing privatelyīypass location tracking on a temporary basis by opening the desired content in an Incognito or Private Browsing window. Try disabling these services in your browser. To disable browser tracking, please select the browser you use: Chrome, Firefox, Safari, and Operaĭisabling browser tracking: Google Chrome Most mainstream browsers provide location tracking in order to approximate your exact location regardless of IP address. For instructions on how to clear your cache/cookies, select the relevant browser: Chrome, Firefox, Safari (on Mac), Safari (on iOS), Internet Explorer, and OperaĬlearing Cache and Cookies: Google Chrome It's possible that your cache/cookies might have some old location information stored in them that the website/service is able to pick up. We recommend selecting another tunnel location, then switching back in order to get a different IP address. It is possible that a couple of our IP addresses are inevitably blocked by a specific website or service. If the location shown matches the one you chose in the TunnelBear app, then you should be good to go. If you're not connected properly, check out this article for help with connection issues.

Head over to to confirm if you are connected properly.

There are a few tips we can suggest to help your Bear put their best paw forward in these situations! General Troubleshooting Our Bears work hard to get you around these restrictions, however, we're not able to guarantee access to every website or app you might want to use. That said, certain types of websites and services will try to block users that appear to be using a VPN. TunnelBear's core service has always been to help you stay private and secure online.

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